Casino / Mobile
This page sets out the legal framework that governs your use of ju88, including how we handle your account, your rights under this policy, and the steps you can take if something needs to change. Access to ju88 depends on local law and is available only where local law permits.
Our legal terms exist to make the relationship between you and ju88 clear before you use any part of the platform. They cover how your account is opened, what you agree to when you fund it through FPX or Bank Transfer, and the boundaries around third-party content and services that sit outside our direct control. Every condition in these terms is written to reflect the reality of your account interaction — not to bury obligations in language you cannot act on. Where a transaction is made via FPX or a Bank Transfer rail, the instruction record sits in both your bank history and your ju88 transaction log; the terms explain which part of that record we hold and for how long. Malaysian law and the applicable regulations of the eligible region govern the interpretation of these terms in full. If you access ju88 from a region where local law restricts or prohibits this type of service, the terms do not extend to that use and we are not in a position to support it. We update these terms when regulation or our platform operation requires it. The version shown here is the current version; earlier versions are not archived publicly but can be requested through our support channel. Your continued use after an update takes effect means you have read and accepted the revised terms.
Not everything connected to your ju88 experience falls under a single policy. The table below separates what we govern directly from what falls under a third party's terms, so you know exactly where to go when something needs attention.
Your login credentials, account status, wallet balance and transaction history are all governed by this policy. Any change to your account — including corrections to personal details — must go through our verified support channel.
Deposits and withdrawals made through FPX or Bank Transfer are subject to both this policy and the terms of your bank or payment provider. We record the platform side of each transaction; your bank holds its own record independently.
Game content supplied by studios in our lobby — PG Soft, Habanero, PlayStar, Bigtime Gaming — is subject to each studio's own content terms. Our policy covers your access to that content through ju88, not the content's internal mechanics or RTP disclosures.
Links or embedded services that lead outside ju88 — such as your bank's FPX portal or a third-party identity verification step — fall under those providers' own terms. We are not responsible for the policies of external services.
You hold several concrete rights under the terms that govern your ju88 account. Knowing how to act on them is more useful than reading a list in the abstract. Your transaction log — accessible after login from the account dashboard — shows every deposit and withdrawal entry recorded on the platform side. If you funded through FPX, the reference number in your transaction log matches the one your bank holds; use both when raising a query. You can request a correction to personal details on your account by contacting our support team with the relevant documentation; we will confirm the change or explain why it cannot be made. If you want to close your account, that instruction must come through a verified support channel, not through a simple in-app toggle. We keep records of closed accounts for the period required by applicable regulation, after which the data is handled according to our retention schedule. For any of these actions, the contact path is the live chat or the support email address shown in the support section of this page.
Log in and open the transaction history section of your account dashboard. Every FPX and Bank Transfer entry is listed with a date, amount and reference that matches your bank's own record.
Contact support with supporting documentation if your registered name, email or contact number needs updating. We confirm the change in writing once it has been applied.
If a term in this policy is unclear, send the specific clause reference through live chat or email. Our team will give you a plain-language explanation of how it applies to your account.
Account closure is handled through the verified support channel only. We will confirm closure, explain the data-retention period that applies, and provide a final transaction summary on request.
Policy questions, account corrections and formal requests all go through the same support paths listed here. Each channel connects you to the team that handles account and legal queries directly — not a general help desk.
Open the chat widget from any page after login. State that your query is a policy or account-rights matter and the team will route it to the correct handler. This is the quickest path for time-sensitive account questions.
For written policy requests — account closure, data correction, or a formal query about how a term applies — send to the support email address listed in your account settings. Include your account reference number.
The current state of your policy preferences, consent records and transaction log is shown in your account dashboard after login. Check there first before raising a query — many answers are already visible in the account record.
The way we manage your data and secure your account is part of the same legal framework that governs everything else on this page. Here is what we do and where you can act on it.
We retain the account information you provided at registration, your transaction history — including FPX and Bank Transfer records — and communication logs with our support team. Retention periods are set by applicable regulation and are not indefinite.
We use session cookies to keep your account active while you browse the lobby and functional cookies to remember your language and display preferences. Cookie settings can be reviewed through your browser. We do not use cookies to build advertising profiles.
Your account password and any verification steps required during login are your responsibility to keep secure. We will never ask for your password through live chat, email or any other channel. If you suspect unauthorised access, contact support immediately via live chat.
Any change to how we hold or process your account data — including a correction request or a closure — is handled through the verified support channels described on this page. We confirm every data change in writing before it takes effect.
These are the questions we see most often about account rights, data handling, policy scope and how to take action on a specific issue.
Access to ju88 depends on local law and is available only where local law permits. If you are accessing from a region where this type of service is restricted or prohibited, the policy does not extend to that use and we cannot provide support for it.
Yes. Log in and open the transaction history section of your account dashboard. Every FPX and Bank Transfer deposit entry is listed with a date, amount and reference number that you can cross-check against your bank's own record.
Contact our support team through live chat or the support email listed in your account settings. Include your account reference and the supporting documentation relevant to the correction. We will confirm the change in writing once it has been applied to your account.
We retain account and transaction records for the period required by applicable regulation after closure. You can request a final transaction summary at the time of closure. Data is handled according to our retention schedule once the regulatory period ends.
Our policy covers your access to game content through the ju88 lobby. The internal content terms of studios such as PG Soft, Habanero, PlayStar and Bigtime Gaming are their own. RTP information is shown only where the game or studio exposes it within the lobby.
When we update these terms, the revised version replaces what is shown here. Your continued use of ju88 after an update takes effect means you have accepted the new version. Earlier versions are not archived publicly but can be requested through our support email.