Casino / Mobile
Your account details, transaction records and payment information submitted through FPX, DuitNow or Bank Transfer are held under a clear data handling framework that you can review at any time. This Privacy Policy explains what we collect, why we collect it, and what choices you have — no fine print left out.
When you create an account on ju88, we collect the details you enter directly — name, email address, contact number and any payment reference tied to your chosen method, whether that is FPX online banking, DuitNow transfer or Bank Transfer. We also collect session data passively: your device type, connection region and the pages you navigate within the platform. This information is used to operate your account, verify transactions and respond to any support queries you raise through our contact channels. We do not sell your personal data to third parties. Where we engage third-party services for platform operation — such as payment processors that handle FPX or DuitNow routing — those parties receive only the data required to complete the specific function, and they are bound by data handling obligations consistent with this policy. Data we hold is retained for as long as your account remains active and for a period after closure as required by applicable regulations in eligible regions. You may ask us to confirm what data we hold, request a correction or raise a deletion query at any point. The process for doing so is set out in the Rights section below. Availability of specific data rights depends on local law and the region from which you access the platform.
Understanding the boundaries of this policy helps you know exactly which data interactions it governs. Your account login flow, wallet balance movements, transaction history and the data you enter into your profile are all covered directly. Third-party services linked from the platform — such as external payment gateways — operate under their own separate terms once you leave our environment.
All data entered during account creation, login and profile updates falls within this policy. This includes your email, contact number and any account verification steps completed within the ju88 platform itself.
Deposit and withdrawal records tied to FPX, DuitNow or Bank Transfer are covered here. We keep a transaction history visible in your account dashboard so you can verify every movement between your wallet and your chosen payment method.
Navigation data — which game rooms you visit, session duration, device type and general connection region — is collected at the platform level. This data informs how we display content and respond to account support requests.
External services you reach from the platform — payment processor gateways, third-party game studio environments or any linked external URL — fall outside this policy. Those services maintain their own privacy terms, which you should review separately.
You have real, actionable choices over the personal data we hold. Reviewing your data starts in your account dashboard after login — transaction records, registered contact details and payment method references are all visible there without needing to contact us first. If you spot an error in your name, email or contact number, use the account settings section to submit a correction request; our support team will confirm the update once the change is verified. For queries that go beyond self-service — such as asking what data categories we hold about you, requesting a full data export or raising a deletion request — you can reach us through the contact paths listed in the Support section below. We aim to acknowledge every query and provide a substantive response within the timeframe required by applicable regulation in your region. Data rights availability depends on local law and eligible access regions.
Log into your account and navigate to the transaction history page. All deposit and withdrawal records, including FPX and DuitNow entries, are listed there with timestamps and reference numbers.
If your registered name, email or contact number needs updating, submit a correction through account settings. Support will verify the change against your account before confirming the update.
For questions about data categories we hold, a data export request or a deletion query, contact us through the support channels below. Include your registered email so we can locate the correct account record.
If any part of this policy is unclear — especially as it applies to your specific payment method or account history — our support team can walk you through the relevant section directly.
If you have a question specifically about data handling, account records or this policy, there are direct contact paths available. When you write in, include your registered email address and a clear description of your query so we can locate the right record and respond accurately.
Open the live chat widget from any page while logged in. State that your query relates to the Privacy Policy so the support agent can route it to the right team without delay.
Send your data query to our support email address listed on the Contact page. Include your account username and registered email. This channel is suited for formal data requests such as export or deletion.
The Help Centre inside your account dashboard contains a dedicated section for privacy and data queries. You can submit a ticket there and track its status after login without needing to leave the platform.
Data handling at ju88 follows a set of operational practices designed to keep your account information accurate, contained and accessible only to you and the processes that need it. Cookies we place on your device are used for session continuity and navigation state — they do not carry payment data or full account credentials. You can manage cookie preferences through your browser settings at any time, and this will not affect your ability to log in or access your transaction history. Account security measures cover the authentication layer between your login credentials and your wallet balance. Payment references from FPX, DuitNow and Bank Transfer transactions are stored against your account record and are visible in your transaction history — not shared with unrelated parties. Data retention periods apply from the date of your last account activity and from account closure, in line with applicable regulations where the platform is accessible under local law.
Cookies on the platform handle session state and navigation only. No payment credentials are stored in cookies. Adjust your preferences through your browser settings; your account access and transaction history remain unaffected.
Authentication controls sit between your login and your wallet. If you notice any account activity that does not match your own actions, contact support immediately through live chat with your registered email to hand.
We retain your account data for as long as the account is active and for a defined period after closure, consistent with applicable regulation in eligible regions. You may request confirmation of your retention period via the support channels above.
When this Privacy Policy is updated, the revised version is published at this URL with the effective date noted at the top. Continuing to use the account after the effective date constitutes acknowledgement of the updated terms.
These are the questions we receive most often about how your data is handled, who can access it and what steps are available to you. If your question is not answered here, reach out through live chat or the Help Centre inside your account.
We collect the details you enter during registration: your name, email address and contact number. Once you add a payment method, a reference tied to that method — such as an FPX bank code or DuitNow identifier — is associated with your account record for transaction matching purposes.
A transaction reference is retained in your account history so you can verify past deposits and withdrawals. Full banking credentials are handled by the payment processor and are not stored within your ju88 account record beyond what is needed for the transaction reference.
Your transaction history, registered contact details and account activity are visible inside your dashboard after login. For a broader data export request — covering all data categories we hold — submit a query through email support or the Help Centre ticket system with your registered email included.
Go to account settings after login and submit a correction for the field that needs updating. Our support team will verify the change against your account before confirming it. For name corrections that affect identity verification, additional steps may be shown in your account.
We do not sell your data. Third parties engaged for platform operation — such as payment processors routing FPX or DuitNow — receive only the data needed for that specific function and are subject to data handling obligations consistent with this policy. Game content from our studios does not involve sharing your personal account data.
Data is retained for a defined period after account closure in line with applicable regulation in regions where the platform is accessible under local law. You can request confirmation of the specific retention period that applies to your account by contacting support via email.